Legal

Privacy Policy

Last updated: 10 October 2026 · Version 1.0

This policy explains what personal data Jyoti Sarees collects through this website and related conversations, why we collect it, how long we keep it, and the choices and rights you have. If anything is unclear, please contact us.

At a glance

We collect only what we need to answer your enquiry, and most form fields are optional.
Marketing messages are sent only if you tick a separate, optional box.
Testimonials are reviewed before publication and published only with your consent.
We do not sell your personal data, and you can ask to access, correct or delete it.

On this page

1. Who we are
2. Information we collect
3. Why we use your information
4. How we handle enquiries
5. How we handle testimonials
6. WhatsApp interactions
7. Marketing communications
8. Service providers and sharing
9. How long we keep your data
10. How we protect your data
11. Your rights
12. Withdrawing consent
13. Grievances and contact
14. Children
15. Cookies and local storage
16. Changes to this policy

1. Who we are

This website is operated by [To be confirmed: Legal business name], trading as Jyoti Sarees (“we”, “us”, “our”). We decide why and how the personal data described in this policy is processed.

Business address: [To be confirmed: Registered business address]
Privacy contact: [To be confirmed: Privacy contact email]
General enquiries: hello.jyotisarees@gmail.com · 0556820010, 05556677477

2. Information we collect

We collect personal data only when you choose to share it with us. What we collect depends on how you contact us:

Saree enquiry form: Required: your name, mobile number, and a message about the saree or help you are looking for. Optional: email address, address, PIN code, state and city. Also your marketing preference, if you choose to give one.
Testimonial form: Required: your name, your testimonial and your consent to publish. Optional: city and the saree you purchased.
Privacy request form: Your name, the email address or mobile number you used with us, the type of request, and your description of it.
WhatsApp, phone and email: Your phone number or email address, your WhatsApp profile name, and the messages, photos or details you choose to send us.
Technical information: Our hosting provider may keep standard request logs (such as IP address, browser type and time of request) to operate and secure the website.
Enquiry cart: Items you add to your enquiry cart are saved in your own browser’s local storage, not on our servers, until you clear them.

We do not ask for, and you should not send us, government ID numbers (such as Aadhaar or PAN), bank or card details, dates of birth, or other sensitive information through our website forms.
This website does not take online payments.

3. Why we use your information

We use your personal data only for the purpose you shared it for:

To respond to your enquiry: checking availability, pricing, colours and delivery options, and contacting you about it.
To arrange and fulfil an order you decide to place with us through WhatsApp, phone, email or in store.
To review testimonials and, with your consent, publish them.
To handle privacy requests and grievances, and keep a record that we did.
To send you updates about new collections, offers and promotions, only if you gave separate consent for this.
To keep the website secure and prevent spam or misuse.
To meet obligations that apply to us under law, such as accounting and tax records for completed sales.

4. How we handle enquiries

When you submit the enquiry form, your details are sent to our server and checked. They are then recorded for our team. They are not visible to other visitors. Only authorised members of our team review them.

After submitting, you can also choose to continue on WhatsApp. WhatsApp opens with your enquiry pre-filled, and nothing is sent until you tap send yourself.

5. How we handle testimonials

Testimonials are never published automatically. Every submission is reviewed by our team first, and submitting a testimonial does not guarantee that it will be published.

We publish a testimonial only if you have ticked the publication consent box. If published, your testimonial, your name and any city or saree you provided may appear publicly on our website. We may shorten a testimonial or correct obvious typing errors, but we will not change its meaning.

You can ask us to remove a published testimonial at any time, and we will take it down from our website.

6. WhatsApp interactions

Our WhatsApp buttons open a conversation with our business account, sometimes with a pre-filled message such as product names or your enquiry details. You can edit or delete that message before sending it.

WhatsApp is provided by Meta Platforms, which processes your messages and account information under its own terms and privacy policy. Messages you send us are also stored in our business WhatsApp account and on the devices our team uses to reply.

7. Marketing communications

We send promotional messages about new collections, offers and promotions only if you tick the separate, optional box on our enquiry form. It is never pre-ticked, and you do not need to agree to it to send an enquiry.

You can stop these messages at any time by replying “STOP” on WhatsApp, by emailing us, or through our privacy request form.

8. Service providers and sharing

We do not sell your personal data. We share it only with service providers who help us run the website and communicate with you, and only as far as they need it to provide that service:

[To be confirmed: Website hosting provider]: Hosts this website and runs the server that receives form submissions. Data involved: Form submissions in transit and standard technical request logs.
[To be confirmed: Google Sheets]: Records enquiries, testimonial submissions and privacy requests after our server has checked them. Data involved: The details you submit through our forms.
WhatsApp (Meta Platforms): Messaging, only when you choose to contact us on WhatsApp. Data involved: Your WhatsApp number, profile name and the messages you send.

Courier or logistics partners receive your name, phone number and delivery address only when you place an order that needs delivery.
We may disclose information where required by law, or to a court or authority with the legal power to request it.

9. How long we keep your data

We keep personal data only for as long as it is needed for the purpose it was collected for, or as long as the law requires. After that, we delete it or anonymise it.

Enquiries: [To be confirmed: Enquiry data retention period]
Testimonials that are not published: [To be confirmed: Retention period for testimonials that are not published]
Published testimonials: [To be confirmed: How long published testimonials stay on the website]
Marketing consent records: [To be confirmed: Marketing consent record retention period]
Privacy requests and grievances: [To be confirmed: Privacy request record retention period]
WhatsApp conversations: [To be confirmed: WhatsApp conversation retention period]

10. How we protect your data

Website forms are processed on our server, not directly in your browser. Submissions are checked on the server and then recorded where only our team can review them.

No method of storing or sending information online is completely secure. If a personal data breach affects you, we will inform you and the relevant authorities as required by law.

11. Your rights

Subject to applicable Indian law, you can ask us to:

Give you a summary of the personal data we hold about you and how we use it.
Correct, complete or update personal data that is inaccurate or out of date.
Erase your personal data where it is no longer needed and we are not required to keep it by law.
Withdraw consent you have given, for example to marketing messages or a published testimonial.
Address a grievance about how your personal data has been handled.
Nominate another person to exercise these rights on your behalf in the event of death or incapacity.

We may need to confirm your identity before acting on a request, so that we do not share or change someone else’s data. We will contact you using the details you provided with your request. We never display personal data on this website.

Make a privacy request

13. Grievances and contact

If you have a concern about how your personal data has been handled, please contact us first. We will do our best to resolve it.

Grievance contact: [To be confirmed: Grievance officer name / designation]
Email: [To be confirmed: Grievance contact email]
Phone: [To be confirmed: Grievance contact phone]
Response times: [To be confirmed: Grievance acknowledgement and resolution timelines]

If you are not satisfied with our response, you may be able to take your complaint to the Data Protection Board of India, under the applicable law.

14. Children

Our website is meant for adults. We do not knowingly collect personal data from children under 18. If you believe a child has sent us their details, please contact us and we will delete them.

15. Cookies and local storage

We do not currently use advertising or analytics cookies. The only information stored on your device is your enquiry cart, kept in your browser’s local storage so it is still there when you return. You can clear it at any time through your browser settings.

If we introduce analytics or similar tools in the future, we will update this policy first and ask for your consent where required.

16. Changes to this policy

We will update this policy when our practices change. The version number and “Last updated” date at the top of this page show the current version. If a change significantly affects how we use data you have already shared, we will let you know before it takes effect.

Questions about this policy? Contact Jyoti Sarees at [To be confirmed: Privacy contact email], or use our privacy request form.

Privacy request form